AI News

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16 Jun 20261 Muharram 1448 AH

Salesforce looks to acquire AI customer service specialist Fin

Salesforce has announced its acquisition of AI customer service specialist Fin for $3.6 billion. This strategic move aims to enhance Salesforce's capability to enable companies to deploy smart agents across various communication channels quickly and efficiently. Fin's main product is a customer support AI agent utilizing its proprietary Apex model, functioning across multiple channels like live chat, email, WhatsApp, SMS, Slack, and phone. This acquisition will allow Salesforce to strengthen its Agentforce platform, providing rapid options for small and medium-sized businesses.

Agents

16 Jun 20261 Muharram 1448 AH

AI Red Teaming Explained: What It Is and Why You Need It

As AI adoption accelerates, testing systems under adversarial conditions has become crucial. This process helps organizations identify vulnerabilities before deployment and enhance overall system safety. AI red teaming involves simulating attack scenarios to uncover security flaws. Techniques like prompt injection and data manipulation reveal hidden risks that could otherwise remain undetected. Studies indicate a sharp rise in AI incidents, underscoring the urgent need for pre-deployment testing. Red teaming enhances security and reduces the likelihood of exploitation post-deployment.

Business

16 Jun 20261 Muharram 1448 AH

Cisco reports on AI network pressures

Cisco has highlighted increasing pressures on enterprise networks due to the expansion of artificial intelligence. According to a study conducted with Foundry, over half of the organizations indicated that AI growth will exceed network capacity within 24 months. The study also reported an average 34% increase in network traffic related to AI workloads over the past year. Data reveals that 73% of study participants expect significant pressure on network capacity in campuses and branches due to AI expansions.

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How AI-Powered CMS Platforms Are Transforming Enterprise Content Operations

How can AI enhance customer experience in content management?

Business

Middle East CEOs redesign leadership teams for AI era, says IBM study

16 Jun 20261 Muharram 1448 AH

Business

16 Jun 20261 Muharram 1448 AH

Middle East CEOs redesign leadership teams for AI era, says IBM study

A new study from IBM Institute for Business Value reveals that 89% of organizations in the Middle East are utilizing artificial intelligence across various business areas. Additionally, two-thirds of these organizations have appointed an AI leader, indicating a shift in leadership structure. The findings suggest that the acceleration of AI is prompting CEOs to redesign their roles to enhance business impact, with 67% of organizations expected to have an AI leader by 2026.

Business

Malaysia’s AI agent-powered messaging app Respond.io raises $62.5M, eyes acquisitions

16 Jun 20261 Muharram 1448 AH

Business

16 Jun 20261 Muharram 1448 AH

Malaysia’s AI agent-powered messaging app Respond.io raises $62.5M, eyes acquisitions

Malaysian startup Respond.io has announced the use of AI agents to handle large volumes of customer inquiries. The company employs a pricing model based on the number of conversations rather than the number of seats, offering greater flexibility for clients. This innovative strategy allows businesses to enhance customer experience while reducing costs, marking a shift in how companies manage inquiries. The technology contributes to operational efficiency, enabling firms to focus on improving their services, with significant changes anticipated in customer relationship management in the near future.

Agents

Alibaba eyes physical world with its first suite of AI models for robots

16 Jun 20261 Muharram 1448 AH

Agents

16 Jun 20261 Muharram 1448 AH

Alibaba eyes physical world with its first suite of AI models for robots

Alibaba Group has launched its first suite of AI models for robots, introducing the Qwen Robot Suite on October 10. This initiative aims to integrate AI into the physical world, marking a significant advancement in embodied AI. Developed by Alibaba's AI research unit, Tongyi Lab, the suite is currently undergoing pilot testing with selected clients. This move comes as global competition in robotics and AI intensifies, highlighting the urgency for innovation in this sector.

Infrastructure

Core42, a G42 company specializing in sovereign cloud, AI infrastructure, and digital services announced an expansion of its Next-Generation AI Cloud offering by deploying NVIDIA H100 Tensor Core GPUs in the UAE.

16 Jun 20261 Muharram 1448 AH

Infrastructure

16 Jun 20261 Muharram 1448 AH

Core42, a G42 company specializing in sovereign cloud, AI infrastructure, and digital services announced an expansion of its Next-Generation AI Cloud offering by deploying NVIDIA H100 Tensor Core GPUs in the UAE.

Core42, a G42 company focused on sovereign cloud and AI infrastructure, has expanded its AI Cloud offerings by deploying NVIDIA H100 Tensor Core GPUs in the UAE. This milestone positions Core42 as a leader in providing scalable AI compute resources, eliminating the need for customers to maintain physical infrastructure. As global demand for AI solutions rises, access to sovereign AI infrastructure becomes essential for digital transformation, particularly in regulated sectors. Core42 has implemented an NVIDIA DGX SuperPOD, enhancing performance for AI applications and data analytics.

Business

Core42 Unveils Self-Service, On-Demand AI Cloud Platform with NVIDIA Accelerated Computing at GITEX Global 2025

16 Jun 20261 Muharram 1448 AH

Business

16 Jun 20261 Muharram 1448 AH

Core42 Unveils Self-Service, On-Demand AI Cloud Platform with NVIDIA Accelerated Computing at GITEX Global 2025

Core42, a G42 company, launched its self-service AI Cloud platform at GITEX Global 2025. This platform enables organizations to access NVIDIA accelerated computing resources instantly, enhancing their ability to run AI workloads efficiently. The platform features a user-friendly console for on-demand computing, allowing enterprises to pay as they go. Future phases will introduce more options, providing greater flexibility and scalability for users.

Arab AI Scene

Microsoft Invests $1.5 Billion in Abu Dhabi’s G42 to Accelerate AI Development and Global Expansion

16 Jun 20261 Muharram 1448 AH

Arab AI Scene

16 Jun 20261 Muharram 1448 AH

Microsoft Invests $1.5 Billion in Abu Dhabi’s G42 to Accelerate AI Development and Global Expansion

Microsoft has announced a strategic investment of $1.5 billion in G42, a leading UAE-based AI technology company. This investment aims to enhance collaboration on deploying Microsoft’s latest AI technologies and skilling initiatives in the UAE and beyond. The partnership will establish a $1 billion fund for developers, fostering innovation in emerging markets. Additionally, Microsoft’s Vice Chair, Brad Smith, will join the G42 Board, emphasizing the commitment to a long-term collaboration.