Challenges Facing Centralized Automation Teams at n8n

In the first article of the n8n series, Romina da Costa, head of internal AI and automation, discusses the limitations of the service desk model. She also shares the four principles her team follows to help every team at n8n build and manage their automations. Romina emphasizes that success for an automation team isn't about closing tickets or shipping workflows, but rather solving real business problems. Centralized automation teams face the challenge of maintaining what has been built, raising the question of who is responsible for upkeep.