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7 Oct 202626 Rabiʻ II 1448 AH
GCC citizens favour AI-led government services, BCG survey finds

GCC citizens favour AI-led government services, BCG survey finds

The Boston Consulting Group's 2026 Digital Government Citizen Survey reveals that 79% of citizens in Qatar, Saudi Arabia, and the UAE expect AI-centered government services, compared to 66% globally. The GCC results are based on over 1,500 respondents, showing that residents are 30 percentage points more comfortable with AI services than their global peers. However, confidence in AI's benefits over its risks has dropped by 21 points since 2024.

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This summary is generated with AI and receives periodic editorial review. Refer to the original source for full details.

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