Telefonica looks to embed applied AI in its services

Telefonica has continued its focus on enhancing services through applied AI. The company has integrated the technology into its fixed and mobile networks to offer a range of voice options for businesses, enabling features like transcription and conversation summarization. Targeting medium and large businesses and public organizations using cloud-based voice services, Telefonica launched a proprietary AI agent that understands everyday speech. Javier Pascual, the director of product, noted that this technology enhances customer response times significantly.