OpenAI says more workers are using ChatGPT to do other people's jobs

OpenAI analyzed over 800,000 work-related ChatGPT messages and found that 43.5% of job-specific queries involve tasks from other professions, a phenomenon termed "task crossover." This trend is particularly evident in small businesses, where users increasingly perform specialized tasks without dedicated experts. This shift highlights how technology is being leveraged to enhance efficiency in the workplace. The implication is that workers in small companies are relying more on AI tools like ChatGPT to expand their task capabilities. Leaders in the sector must understand this dynamic to adapt their strategies and improve productivity.