AT&T outlines how AI will reshape emergency call centres

AT&T recently outlined how AI is set to transform emergency call centers, as operators face rising call volumes and increasingly complex situations. Matt Walsh, AVP of FirstNet, noted that public safety answering points are under pressure, necessitating the integration of AI tools. The company has been developing NG9-1-1 to modernize emergency services, replacing outdated networks with cloud-based infrastructure capable of handling diverse data types. This transition is crucial as AI applications are introduced into emergency response.