Malaysia’s AI agent-powered messaging app Respond.io raises $62.5M, eyes acquisitions

Malaysian startup Respond.io has announced the use of AI agents to handle large volumes of customer inquiries. The company employs a pricing model based on the number of conversations rather than the number of seats, offering greater flexibility for clients. This innovative strategy allows businesses to enhance customer experience while reducing costs, marking a shift in how companies manage inquiries. The technology contributes to operational efficiency, enabling firms to focus on improving their services, with significant changes anticipated in customer relationship management in the near future.