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22 May 20266 Dhuʻl-Hijjah 1447 AH
FTC to Require Cox Media Group, Two Other Firms to Pay Nearly $1 Million to Settle Charges They Deceived Customers About “Active Listening” AI-Powered Marketing Service

FTC to Require Cox Media Group, Two Other Firms to Pay Nearly $1 Million to Settle Charges They Deceived Customers About “Active Listening” AI-Powered Marketing Service

The FTC announced that Cox Media Group and two other firms will pay nearly $1 million to settle charges related to deceptive marketing practices. In 2024, Cox attempted to sell advertising packages based on 'active listening', claiming smart devices captured real-time consumer intent data. However, complaints revealed that the service did not actually listen to conversations or utilize voice data. Instead, it involved reselling email lists acquired from other data brokers at a significant markup.

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