Production AI Playbook: Deterministic Steps & AI Steps

There is a gap in the reliability of AI systems that needs addressing. Issues often arise when linking LLM models to workflows, such as processing customer names with special characters or misclassifying tickets. The solution lies not in increasing AI usage but in reducing reliance on it through critical, logical steps. Proposed strategies include cleaning data before inputting it into the model and verifying outputs before they progress to subsequent stages. Employing clear rules instead of probabilistic guesses can enhance system reliability. These steps ensure that the data entering the model is both accurate and trustworthy.